- Shipping fee
The prices of the items on the site do not include delivery, unless otherwise stated. The price for delivery of the items added to the cart can be calculated at stage 2 - Delivery and Invoice after providing the necessary data.
The delivery is carried out by a specialized transport company, with which the Merchant has a contract, to an address specified by the Client at his expense. It is the responsibility of the Client to provide a person for receiving the goods at the delivery address.
The Client has the right to receive the goods ready for transport, paid from our warehouse, in which case he does not owe a delivery fee.
2. Delivery time
The time for delivery of the available items is up to 3 working days from the date of receipt of payment.
The delivery time of the currently unavailable items is additionally agreed with the Client and can vary from 3 to 90 days depending on the type of equipment. In this case, the Client reserves the right to refuse the order.
All shipments are prepared, issued and sent only on official working days between 8 am and 5 pm.
Payment can be made in one of the following ways:
- Bank transfer to the Merchant's account
- With credit or debit card VISA, MASTERCARD, MAESTRO
Important: We do not store the data from your card. The cardholder enters it on the payment page of Stripe (www.stripe.com)
All payments are made in EURO, regardless of the type of payment.
The consumer pays the full value on the invoice of the purchased goods with the included delivery price ( if any ), according to the selected delivery method.
CONDITIONS FOR RETURN
- Private customer
Private Client has the right to refuse the ordered goods within 14 calendar days after receipt without payment of compensation or penalty and without stating a reason, if the goods are intact, have not been used, the integrity of the box has no damage , are in the form in which it was received, are clean and have the accompanying documentation (invoice, warranty card), under the conditions of Article 55 of the Consumer Protection Law (CPL) - Republic of Bulgaria.
All fees and costs for the return of the goods to the commercial site are at the expense of the Client on the basis of Art. 55, paragraph. 2 of the CPL. The goods must be returned in the original packaging in its entirety, complete with accompanying documentation and without damage, in the form in which it was received. When returning a product wитх damaged or incomplete packaging, the set lacks accessories and / or accompanying documents, brochures, descriptions, warranty card, etc., the product has traces of wear, scratches, abrasions, wetting with water or other liquids, the Merchant reserves the right to refuse the return of the goods, respectively the amount paid for it.
Until the return of the goods from the Client to the Merchant, the Client is obliged to store the goods in the form in which they were received, as the risk of injury / loss of goods is at the expense of the Client until its acceptance in the Merchant's warehouse. In case of damage or loss of the goods within this period, the responsibility is borne entirely by the Client and he loses his right to return under Article 55 of the CPA.
2. For a Legal Entity
The Client, a legal entity, has the right to request the return of the item or items purchased incl. the paid delivery fee (if any), in case when a compalint has been reported to the Merchant about the delivered items, which does not concern defects as a result of the transport to the delivery address. After getting acquainted with the specific case, the Merchant may accept or reject this claim depending on the specific features of the item.
The client (individual or legal person) is obliged to return the goods to the address from which they were sent, unless otherwise agreed.
The Merchant refunds the amount paid by the Client for the purchased item, including delivery fee ( if any ), within 14 working days from the date of notification of the Client's decision to return the goods, after receipt, inspection and acceptance of the returned goods in the Merchant's warehouse.
In case the goods are not sent by the Client within the agreed time, the Merchant reserves the right to refuse all refunds.
The amounts are refunded to a bank account the goods are paid from.
Each complaint is processed within 48 hours of receiving a written notice from the Client, including photos.
The merchant, after reviewing the details of the complaint, reserves the right to refuse the return of the items.
Complaints concerning damage caused during transport will be considered only on the basis of a complaint report prepared in the presence of the courier.
CANCELLATION OF THE ORDER
Orders can be cancelled within 24 hours of receiving an order notification through the website, by contacting us at the phones and email listed on the site.
In the absence of availability of a product and delivery time that does satisfy the customer, the customer reserves the right to cancel the entire or part of the order.